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      How to respond to G2 reviews

      How to respond to and process G2 reviews.

      1) Client puts in review

      2) CSM looks and responds.

      -> For tech feature requests, please consult tech (FRP) to know if the required feature is in scope to be developed/deployed. Depending on the feedback, get back to the client.

      3) Follow up with client off G2 to make them rase score once issue(s) have been resolved.

       

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