Knowledge Base

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Knowledge Base

Operations

Operations

Weekly/daily contacts cleaning

Vendor Management

Translator/Interpreter Associations

Minimum freelancer requirements

Freelancer Performance: Monitoring and Documentation

Complaint Management Pipeline

Vendor Deletion Protocol

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Customer Support

How to handle chats

How to deal with different file types

Subscriptions

Advanced Memsource Usage // Useful File Handling Tools

Using Memsource

How to set up custom MT for Product Support

Quoting and Production of extra Services for Software Customers

Customer segmentation ABCD

Customer Deletion Protocol

How to check LaaS/EO deals in Hubspot

Support coverage of LaaS

Support Ticket Pipelines

Clearing of Stripe Balance for Suppliers That Need to Be Deleted

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Customer Success

How to send proposals

How to set up a wallet account on LaaS

Deal time: how to change deals with our customers (churn, downgrade, upgrade)

How to respond to G2 reviews

How to send quotes

Customer health status

Customer Onboarding and Integration flows

Customer Success monthly routines

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Business Development

How to handle new leads

General Guidelines

Pipeline Management

Business Intelligence

Power BI Dashboards