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Content
Part 1
Onboarding
Who can take the role of a supplier
Who are external suppliers/freelancers and how are they onboarded
How to invite an internal supplier
Part 2
Assignment and communication
How are tasks assigned to collaborators
How much does an external linguist cost
How to communicate with collaborators
Part 1
Onboarding
Who can take the role of a supplier
Our system provides maximum flexibility to onboard both your internal collaborators and/or external supplier teams. Whether you would like your internal linguistic team to handle your tasks or have a freelancer from the EasyTranslate database take care of your translations, the platform provides the tools to customize your workflow assignments. The platform facilitates the onboarding of various types of collaborators either directly via the interface or from the customer system via integrations.
Types of collaborators:
- External supplier/freelancer: a linguist onboarded from the EasyTranslate supplier database
- Internal supplier: a supplier onboarded from the customer’s internal linguistic team. They get onboarded via the supplier page and have the same access and views as external users/freelancers.
- Customer user: an internal colleague onboarded to the customer account.
Who are external suppliers/freelancers and how are they onboarded
Who are external suppliers/freelancers:
These are suppliers available via the EasyTranslate supplier database. EasyTranslate freelancers are highly skilled linguists who translate exclusively into their native target language. They possess a deep command of both the source and target languages, along with strong cultural insight, enabling them to adapt texts effectively to the target audience. Most of our linguists hold degrees in languages and have extensive experience in translation.
Freelancers are added to our network after a thorough check of credentials and skill levels. Additionally, we perform regular quality assessments to ensure translation quality remains high. Over the years, we have built a large network of trusted collaborators, enabling us to support you with a wide variety of language combinations and specializations. Our team covers a broad range of subject areas, and we are happy to help you choose the right linguists for your content. Please reach out to us via the website support chat or your customer success manager for further information.
How to onboard an external supplier/freelancer:
HumanAI workflows: During the onboarding process to HumanAI your AI training specialist will make sure to pair you up with the perfect match and add the linguists to your team and workflows for you. Your freelancers will also assume the role of a language lead and be involved in both the validation of your AI systems during the onboarding process and later during the strategic QA step, which is part of every HumanAI workflow.
Human Translation, Human Review, QA : If you are using a traditional human translation workflow you can either pick your own team of translators from the EasyTranslate database or work together with our vendor managers who can assemble a team for you. Please reach out to us via the website support chat for more information.
To assemble your team of external suppliers/freelancers proceed to the Suppliers tab in the menu bar on the left side which will take you to the Suppliers page. Proceed to the External suppliers/freelancers section to onboard linguists from the EasyTranslate database. Click on Onboard External Suppliers on the top right to access the Build Team page.
Fill in the required information in the Build your team of freelancers dialog and click on next to proceed to the Build Team page. Here you will find an overview of all linguists matching your criteria. You can select as many linguists as you have available seats in your contract. To select the linguist(s), click on the check mark on the top right. Once all the suppliers you want to add to your team are selected click Next and confirm your selection by clicking Confirm in the dialog.
If you are a Freemium user you can add as many freelancers as you need. For a translation workflow you need at least 1 linguist per language, if you would like a translation + review workflow, you need to add at least 2 freelancers for each language combination. Contact us via the website support chat to hear about the options to expand your team.
How to invite an internal supplier
If you prefer to work with your own internal translation team you can invite them via the Suppliers page. Proceed to the Internal suppliers section and click on Invite an internal supplier to start adding the team members. Fill in the required information in the Invite an internal supplier dialog to create the invite. Click on + Add access to another user to add more internal resources to the team. Finally, click Invite to send out the invitations.
Good to know:
- Internal suppliers can only be invited to HumanAI workflows (HumanAI and optional review step).
Internal suppliers are managed separately within each account or subaccount and the collaborators are not paid through the platform. The invitation process is similar to that for a customer user, but the invitee receives access to a supplier view restricted to the tasks assigned to them.
If you want to learn more about how to add your internal team to a workflow, please see the documentation HERE.
How to invite a customer user
Any customer invited to an account or subaccount can be added to a HumanAI workflow and assume the role of an internal collaborator. Proceed to Teams -> Users to invite new users. For more detailed information on how to onboard a customer user see our documentation on Platform user management HERE.
You can define user roles and permissions for each customer user. Read all about how to customise platform access for customer users HERE.
If you want to learn more about how to add your customer users to a workflow, please see the article on automation workflows HERE.
Part 2
Assignment and communication
How tasks are assigned to collaborators
Depending on supplier and task type, projects are either assigned based on supplier availability or suppliers are randomly selected from the onboarded team:
External suppliers/freelancers: Tasks are assigned based on who can deliver the translation the fastest. Availability is based on output volume, number of working days, availability per day and number of ongoing projects. The deadline is individually calculated for each project and displayed on the platform.
Customer users: Customer users are randomly assigned to tasks as there is no availability setting.
Internal suppliers with pre-screening disabled: Internal suppliers are randomly assigned to tasks as there is no availability setting.
Internal suppliers with pre-screening enabled: Projects are sent to all internal suppliers for pre-screening and assigned on a first-come, first-served basis.
Internal suppliers via API: internal suppliers are randomly assigned to tasks as there is no availability setting.
Good to know:
- If an assigned supplier declines a task, the task will be reassigned to the next supplier on the team. After the last remaining linguist declines, the task will be unassigned and the EasyTranslate Support team will be notified.
How much does an external supplier/freelancer cost
You can review the services and prices offered by your external suppliers in the Suppliers tab. The supplier card displays the per word pricing for the different services as well as total tasks/completed projects.
Good to know:
- The price displayed for HumanAI tasks is not relevant for you, as you are paying a flat rate per word.
How to communicate with collaborators
Our platform offers a built-in message function which allows you to send messages to your collaborators. For details please see our article on the message function HERE.